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1. Who we are. TripMade Pty Ltd ("TripMade", "we", "us") is an Australian company that builds personalised travel itineraries for customers. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have.

2. Information we collect. Depending on how you use TripMade, we may collect: your name, email address, phone number and country; the travel preferences you give us (destination, dates, budget, group size, vibe, must-haves, things to avoid, and similar trip details); messages you send our Ask TripMade assistant; account sign-in activity; and, if you leave one, a review or testimonial. We collect this when you request an itinerary, join the waitlist, create an account, save a trip, use Ask TripMade, or leave a review.

3. How we use it. We use your information to generate and deliver your itinerary, respond to Ask TripMade questions, let you save trips and pick up where you left off, process any optional paid features you choose (see Terms & Conditions), and improve our service. We only email you travel deals and inspiration if you've ticked the box to opt in when giving us your details — that's always a separate, optional choice from getting the itinerary or waitlist confirmation you asked for. We do not sell your personal information to third parties.

4. Who we share it with. We use a small number of service providers to run TripMade, and your information passes through them only as needed to provide the service: Supabase (database and account sign-in), Make.com (automation that connects our forms, email and PDF generation), Anthropic's Claude (to help write your itinerary and answer Ask TripMade questions), APITemplate.io (to generate your itinerary PDF), Google Workspace (email delivery, form intake, file storage), Stripe (payment processing, for optional paid features), and analytics tooling used to understand how the site is used. None of these providers may use your information for their own purposes beyond providing their service to us.

5. Affiliate links. Itineraries may include links to booking partners (such as flight, hotel, activity, insurance or eSIM providers). If you book through these links, TripMade may earn a commission at no extra cost to you. We don't share more than the minimum needed for that link to work (e.g. a tracking parameter in the URL) — we don't hand your personal details to these partners unless you go on to book directly with them yourself.

6. Cookies and analytics. We use cookies and similar technology to keep you signed in and to understand, in aggregate, how people use the site (which pages are visited, roughly how long a session takes) so we can improve it. This doesn't include selling your data to advertisers.

7. Data storage and retention. Your information is stored securely with the providers listed in section 4, some of which may store or process data outside Australia. We keep it for as long as your account is active or as needed to provide the service, and delete or de-identify it when it's no longer needed, unless we're required to keep it longer by law.

8. Security. We take reasonable technical and organisational steps to protect your information, including access controls on our database so only you (and, where relevant, our team) can see your own records. No system is 100% secure, and we can't guarantee absolute security.

9. Children. TripMade is not directed at children and we don't knowingly collect personal information from anyone under 18.

10. Your rights. You can ask to access, correct, or delete your personal information at any time, and you can withdraw marketing consent at any time (that stops future marketing emails; it doesn't affect itineraries or account emails you've asked for). If you're in Australia, this is handled under the Privacy Act 1988 (Cth) and the Australian Privacy Principles; if you believe we haven't met our obligations, you can also raise it with the Office of the Australian Information Commissioner (OAIC). To exercise any of these, contact hello@tripmade.co.

11. Changes to this policy. We may update this policy as our service evolves. We'll update the "last updated" date above when we do.

12. Contact. Questions about this policy, or to exercise your rights above, can be sent to hello@tripmade.co.

1. Acceptance. By using TripMade, you agree to these terms. If you don't agree, please don't use our service.

2. Our service. TripMade generates personalised travel itineraries based on the information you provide, using a combination of AI assistance and human review. Itineraries are suggestions only — we don't currently book or confirm flights, hotels, or activities on your behalf unless you separately arrange that with us.

3. Your account. Some features (saving trips, joining the waitlist, viewing your itinerary in the Inbox) require an account, verified by a one-time code sent to your email. You're responsible for keeping access to your own email account secure, since that's how you sign in.

4. Accuracy. While we aim for accuracy, prices, availability, and details in your itinerary (including affiliate links) are estimates at the time of generation and may change before you book. Always confirm final prices and availability directly with the relevant provider before booking.

5. Optional paid features. Some parts of TripMade — such as unlocking extra detail on your itinerary — may involve a one-off fee, processed securely through Stripe. The price is shown before you pay. Once the paid content has been delivered to you, the fee is generally non-refundable, except where you're entitled to a remedy under the Australian Consumer Law (for example, if the service wasn't provided as described).

6. Affiliate commissions. TripMade may earn a commission when you book through links in your itinerary. This does not affect the price you pay, and any booking you make through a partner link is a contract between you and that partner, not with TripMade.

7. No liability for bookings. TripMade is not a travel agent and is not responsible for bookings made directly with third-party providers, including cancellations, delays, changes, or disputes — those are between you and the provider.

8. Acceptable use. Please don't use TripMade to submit false information, attempt to scrape or resell our itineraries at scale, or interfere with the service. We may suspend or close an account that does.

9. Limitation of liability. To the extent permitted by law, TripMade's liability to you for any claim relating to the service is limited to the amount you paid us (if any) for the specific feature the claim relates to. Nothing in these terms excludes any guarantee or right you have under the Australian Consumer Law that can't lawfully be excluded.

10. Changes. We may update these terms from time to time as our service evolves. Continuing to use TripMade after an update means you accept the new terms.

11. Governing law. These terms are governed by the laws of New South Wales, Australia.

12. Contact. Questions about these terms can be sent to hello@tripmade.co.